Coffee service representatives from all over the country gathered in Las Vegas this past spring to learn about the newest products and trends in the business. The theme of this year’s convention seemed to focus around one topic: gourmet coffee. Customers are now demanding the same high-quality gourmet coffees in the office that have long been a staple of the neighborhood coffee shop. Thankfully, service providers are more than happy to oblige.

Gourmet coffees are products that offer coffee drinkers more than just a fancy name. These are special blends using coffee beans from exotic locations, combined with different roasting techniques and additional flavorings. What’s more, gourmet coffees span every category, including:

standard coffees
lattes
cappuccinos
espressos.

In order to satisfy customer demand, coffee service providers are working with roasters to come up with unique, signature blends they can call their own. For the genuine coffee lover, this is a great time to be engaged. It is also a great time for your office to get some incredible products from your service provider.

New Equipment

Along with all of that gourmet coffee is a new line of equipment meant to take advantage of the single cup craze. When single cup machines were first introduced nearly a decade ago, there was considerable speculation as to whether these would become a coffee service mainstay or not. Well, you know the rest of the story.

Single cup coffee makers not only dominate the office coffee environment, they are also popular among consumers at home. A single cup machine provides a way to have a fresh cup of coffee any time of the day, quickly and conveniently. Our customers love single cup machine because they:

provide a hot, fresh cup of coffee instantly
allow for drinkers to choose their own flavors
reduce the need for machine cleaning and maintenance
reduce coffee waste.

The challenge for coffee service companies is to adapt gourmet coffees to the single cup mentality. For example, a latte is not truly genuine if it is not made with liquid milk. The same can be said about cappuccino and espresso. Providing our customers with gourmet lattes requires equipment that can handle liquid milk instead of relying on powders.

Keeping Customers Happy

By the time the 2014 convention drew to a close, it was apparent that coffee service businesses have a lot of new tools they can use to keep customers happy. And in fact, that’s what coffee service is all about. It is about making sure customers have as many choices for hot beverages as possible at their fingertips, and equipment capable of producing high-quality beverages reliably and efficiently.

Galaxie Coffee is proud to be one of the leading office coffee service providers in the greater New York area. In addition to gourmet coffees and single cup machines, we offer a full variety of hot and cold beverage choices along with tea, juices, energy drinks, soda, bottled water, water coolers, break room and janitorial supplies.